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Office 102, Ionos No.6, 2406 Egkomi, Nicosia, Cyprus - Please note that this is NOT a return address.

Customer service - available for all of your questions

E-mail: Typical response time is 24 hours. (Recently, some criminals used the Newchic's Name to defraud money via illegal channels. Please recognize Newchic's only official website www.newchic.com, and do not click on any unidentified links to avoid losing money.)

Live chat: We are available 24/7

Global Customer Service Phone: (US)+13236173816
Office time : Mon. - Sat.
UTC- 6 1:00 AM - 6:00 PM
UTC+1 8:00 AM - (next day) 01:00 AM
UTC+8 3:00 PM - (next day) 8:00 AM

European Office Phone:(CY)00357-22254502
Office time : Mon. - Fri.
DST/UTC+2 08:00AM-13:00PM

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After-sale Topics

  • Cancel this order

  • Change shipping address/items/shipping methods

  • About order status

  • About customs duties

  • Track my package

  • Incorrect package received

  • Package was broken

  • Items received with quality problem

  • Other after-sale inquiry

Pre-sale Topics

  • About product questions( such as function, inventory etc.)

  • About payment issues

  • About shipping methods

  • About using points, coupons or gift cards

  • Unsubscribe from newsletters

  • Other presale inquiry

  • Personal Privacy Enquiry

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